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Please contact the shop by telephone or e-mail before returning goods. You have 14 days from the date you receive the order to cancel if you wish.
Then just pop them in the post with a note with your name and order number. Once the goods are received we'll issue your refund within 24 hours. Processing from your bank may take up to 5 days.
We cannot accept returns of used goods or custom products (such as rope cut to length) unless there is a fault with the item.