Shipping

United Kingdom

UK Orders of £100 (ex VAT) or more

These orders are shipped free of charge using Royal Mail, although you can upgrade to a next day courier service. Spend over £150 and we will ship for free with a next day courier.

UK Orders under £100

Shipping for smaller UK orders starts at £3.50. You also have a next day courier option for £7.85.

Taxes - UK

When shipping to a UK address we will always charge VAT. You can change how the website shows prices between either "Inc VAT" or "Ex VAT". Ensure the destination country is set to UK to enable this feature.

 

International

We ship internationally everyday and will send anywhere in the world.

The website is setup to calculate taxes and shipping rates automatically. You can change the destination country at the top right of the screen, you will then be shown the correct price for your delivery country and can calculate a delivery cost at checkout. If your order is particularly heavy the website will not automatically calculate a shipping cost, in this case please contact us for a quote.

By default we will use a major international courier, such as DHL or UPS. These couriers will deliver to most countries in between 2 and 4 days. Should you prefer to arrange shipping yourself please get in touch to discuss.

Taxes - EU

We will change UK VAT when shipping to an EU country. If you are a non-UK VAT registered business please send us your VAT number and we shall refund the VAT. If you prefer you can request a quote and we will quote without adding VAT.

Taxes - Rest of World

When shipping to a non-EU country we will not charge VAT. You can change the destination country on the website at the top right of the screen. You will then be shown pricing that excludes any tax.

Please note you may be required to pay import duty or local taxes at the point of import. These will be payable to the courier before final delivery. Please check the tax rules in the destination country. Some countries will not charge any taxes for smaller orders. As examples, at the time of writing (Oct 2017) the US do not charge any taxes on orders below $750 USD and Australia do not charge taxes on orders below $1,000 AUD.

If goods are returned to us due to unpaid taxes we shall deduct any expenses we have incurred along with a 20% restocking fee before issuing a refund, so please check your local tax rules before ordering.

Returns

Please contact us by telephone or e-mail before returning any goods. Faulty goods will be repaired, replaced or refunded depending on the circumstance. When returning goods please enclose your name, address, telephone number and if possible, date of purchase and order number.

You have 14 days from the date you receive the order to cancel if you wish. If you wish to do so you should contact us by telephone or e-mail within 14 days of receipt and arrange return at your own expense. Once the goods are received in good re–sellable condition the refund will be processed, where possible, within 24 hours.

Please note if you are cancelling for any reason other than a warranty return we do not refund anything we charged you for postage when you ordered.

We can not accept returns of custom products, such as rope cut to length unless there is a fault with the item.